Business Phones Keep Up With Changes In Technology

The basic premise that defines a business phone has been simple and well stated for many years. Business phones, unlike home telephones, need to be able to handle a large call volume and provide functionality that is useful to the end user. This usually includes the ability to field several calls at the same time, put people on hold when necessary, and direct phone traffic to wherever it needs to go. Business phones have accomplished these tasks with flying colors going all the way back the earliest models. Even more impressive, however, is the ability business phone manufacturers have shown to incorporate new and expanding technologies into their products.

Technology has grown by leaps and bounds, especially in the last two decades. From faxes to cellular phones and the dawning of the computer age, changes that have affected phones in general, but particularly business phones, have been varying and abundant. Looking at other industries where technology has influenced design and protocols, one can easily see that not all manufacturers share the same competitiveness that business phone manufacturers share in relation to keeping their products as current as possible. Digital telephones were available before the digital alarm clock, digital wrist watch or the digital thermostat.

While it could be argued for the digital alarm clock or the digital wrist watch that this is simply a matter of function not really benefitting form, I doubt that anyone would dispute the exclusion of the thermostat in that description. Like the digitalization of the telephone, digitalized thermostats offer options that were not possible prior to the conversion. From the ability to adjust temperature settings based on time to the increased level of accuracy, digitalization has offered great benefits to this particular product. Why then, were products such as these so much slower than the business telephone to adopt digitalization?

It is more a testament to the dedication of telephone equipment manufacturers than it is a knock on other product manufacturers. The telephone business is highly competitive, and the ultimate beneficiary of this competitiveness is the consumer. Whatever changes lie ahead for technology, you can be certain that business phone manufacturers will incorporate those changes into their products.

Basics of Multi Line Commercial Phone Systems

While most commercial phone systems offer standardized features such as voice mail, call forwarding, transferring and hold music, not all are created equal. With three different options for businesses, it's important to understand that the phone system you choose should be reflection of your businesses size and where you expect to be several years down the road. If your company has a very small number of employees, a KSU-less system might be the right choice. KSU-less systems offer a high degree of functionality for a much lower initial investment. KSU-less phones are not tied together in the sense that traditional phone systems are. Instead, the actual handsets provide commercial phone system features, instead of connecting to a central control unit.

For mid-sized companies, key systems offer more features and are expandable for normally up to 35 handsets. Key systems utilize a central control device called the key system unit (KSU) to manage the connected network of phones within your business as well as any outgoing or incoming calls. In recent years, key systems have become so advanced that many rival PBX systems in terms of standard features and customization.

For large companies with over 35 to 40 employees, a PBX system is the way to go. PBX systems offer the greatest amounts of functionality are highly expandable. A PBX central terminal controls all phone systems in the same manner that a key system does, but can do so for a substantially greater number of phones. Almost all PBX systems come with the standard features necessary for phone system operations as they pertain to large businesses. PBX systems are highly programmable and can be configured to meet the individual needs of any business. The only downside to PBX systems is the overall expense compared to key systems and KSU-less systems. Still, if your business needs over 35 handsets or may in the future, PBX is your only choice.

There factors that will determine the size of the system you need are the number of lines and the number of extensions you will need. Lines are the number of outside phone lines your phone system can simultaneously connect to. Extensions are needed for every handset or other device that the company needs to connect to the phone system. Knowing both can give you an idea of which phone system is right for your business.

An effective way to earn money for your company leading to greater future financial success

As supervisor of a large company, one of my greatest concerns is to limit expenses as much as possible to ensure further company success. It remains a constant part of my job responsibility to lower costs and always be thinking of cost-effective ways to continue business in my department. After my boss purchased a complete new phone system, I decided that we should sell our old AT&T equipment back to the company we purchased the new one from.

Coming up with effective ways to begin back money within your company can add future financial success to your company. This innovative way of thinking will make you more valuable to your company. Ultimately, encouraging the owner or whomever is in charge of expenses, to continue to invest in more equipment that will not only help you but other employees.

By implementing more effective systems within one’s company, it allows for the company to remain on the forefront for upcoming technology and also allows for greater success for employees. Their workload can significantly be eased by the installation of a new phone system. Customer service representatives’ greatest concern is the needs of your customers. If their needs are not met, your revenues are affected.

Making the right decision on a new phone system could be the determinant of your business success. This new equipment will allow employees to work more efficiently and with less stress. It has been proven that less stress allows for more productivity. For example, by purchasing a complete new phone system with multiple lines, employees can be more specified in work responsibility.

In my printing company, customer service representatives are each assigned separate responsibility concerning orders received by mail, email or fax. By having multiple lines, the receptionist can easily transfer customers to their specialized representative to better suit their needs.

The installation of this new equipment has my business running at its best. After this investment, I am actively seeking out additional ones that will continue to secure my future financial success. Staying updated with one’s equipment allows for greater work flow and happier customers.

A Line for Every Extension

I recently replaced the business phone systems in the company I own to accommodate the needs of my staff. I wish I could say that it was to accommodate the needs of our customers, but sadly, that isn't the case. You see, our old phone system had many more extensions than we had lines for. It was built with the assumption that inter-office communications would be utilized more than incoming and outgoing calls. Since my company deals primarily with internet business and doesn't do much in the way of transactions over the phone, the system I put in place in the late 90's had served us well until very recently. As of late, I have had vendors who had traditionally reached me by phone sending me e-mails. They were complaining that it's often impossible to get through to me. I looked into the matter and this is what I found… Most of my employees were spending a great deal of time talking on the phone. They weren't talking to vendors, customers, service providers or other business entities. Instead, they were utilizing the phone for personal reasons.

Don't get me wrong, I'm not the type of boss who thinks it's never acceptable to talk on the phone. I understand that during the workday, things are inevitably bound to come up which require an employees' attention. We've all been there. Perhaps a child is sick or the car is in the shop needing repairs. I understand that these things often require time spent on the phone. Judging from the traffic on my lines and the astronomical phone bills I was receiving, however, this was way beyond what I think any employer would consider acceptable.

So, I decided to replace the old phone system. The new system has a line for every extension, including mine, so that vendors or anyone else will be able to reach me at any time. Since the new phone system also offers increased functionality, I had an additional feature programmed in.

Now, whenever someone makes an outgoing call, they must dial in their own code so that both the number they call and the times spent are recorded. These records are matched to the phone bill and all employees are required to mark the non-business related calls they make each month. Since the calls bear their code, they cannot say it wasn't them who made the call. Of course, they must pay for these calls. I have noticed that phone times (and my phone bills) have decreased substantially.

A Line for Every Extension

I recently replaced the business phone systems in the company I own to accommodate the needs of my staff. I wish I could say that it was to accommodate the needs of our customers, but sadly, that isn't the case. You see, our old phone system had many more extensions than we had lines for. It was built with the assumption that inter-office communications would be utilized more than incoming and outgoing calls. Since my company deals primarily with internet business and doesn't do much in the way of transactions over the phone, the system I put in place in the late 90's had served us well until very recently. As of late, I have had vendors who had traditionally reached me by phone sending me e-mails. They were complaining that it's often impossible to get through to me. I looked into the matter and this is what I found… Most of my employees were spending a great deal of time talking on the phone. They weren't talking to vendors, customers, service providers or other business entities. Instead, they were utilizing the phone for personal reasons.

Don't get me wrong, I'm not the type of boss who thinks it's never acceptable to talk on the phone. I understand that during the workday, things are inevitably bound to come up which require an employees' attention. We've all been there. Perhaps a child is sick or the car is in the shop needing repairs. I understand that these things often require time spent on the phone. Judging from the traffic on my lines and the astronomical phone bills I was receiving, however, this was way beyond what I think any employer would consider acceptable.

So, I decided to replace the old phone system. The new system has a line for every extension, including mine, so that vendors or anyone else will be able to reach me at any time. Since the new phone system also offers increased functionality, I had an additional feature programmed in.

Now, whenever someone makes an outgoing call, they must dial in their own code so that both the number they call and the times spent are recorded. These records are matched to the phone bill and all employees are required to mark the non-business related calls they make each month. Since the calls bear their code, they cannot say it wasn't them who made the call. Of course, they must pay for these calls. I have noticed that phone times (and my phone bills) have decreased substantially.