Showing posts with label voip. Show all posts
Showing posts with label voip. Show all posts

Wednesday, January 7, 2009

Call Accounting Software for Every Enterprise

Communication facilities are the lifeline of most successful businesses and often the most difficult to manage. The success of any organization is directly related to its ability to address the changing needs of its people and customers. Management of telephone charges, equipment fees, VoIP traffic, internet usage, and provider discounts is a difficult task. Most communication managers demand the necessary tools to allow administrators to monitor, evaluate, forecast and allocate communications management services and expenses.

Communications facilities are continuing to evolve at a rapid rate. Call accounting is generally the centerpiece of a complete communication management solution (CMS) to allow customers to track, process and allocate communications transactions (analog, VoIP and data).

Communications transactions are generally delivered to call accounting systems where this information is processed real-time, summarized or submitted to a central server for multi-site consolidation.

For many years, long distance traffic was monopolized by the major telephone companies. Today, the complex and competitive sphere of alternate services, long distance carriers and countless discount strategies leaves most customers baffled about best available savings. A robust call accounting system will provide a concise unbiased picture of comparative rate structures using concrete historical data.

Customer relationship management is fundamental to the success of many organizations. Shadow CMS utilizes calling line information delivered the telephone system for comprehensive inbound traffic analysis. These reports assist in designing regional campaigns, network planning and call center staffing.

Network performance is critical in a call center, emergency dispatch service, hospitality, government or even a small business. Call accounting produces statistics for trunk usage, grade of service, all trunks busy and peak/busy hour analysis. Call accounting pinpoints over or under capacity environments. Many organizations struggle with workforce management and productivity. Good call accounting software provides exception management reports which highlight long duration, excessive cost and misdialed calls. Each call may be pinpointed to a particular password, account code, extension or authorization number. Call accounting provides detailed telephone charges reports, which highlight usage practices

Professional services firms often face the tedious task of allocating communications expenses to customer account files. Call accounting delivers expense account code, password or authorization code reports. These results can be automatically directed to accounting systems, spreadsheets, HTML, email and a variety of other formats.

In hospitality environments, information is processed in real time, assigned a cost and immediately delivered to property management room folios for true billing integration.

A robust call accounting system provides a series of sophisticated traffic analysis reports (that utilize CCS, Erlang and Erlang B) to determine network efficiency and alternate cost modeling for facility planning. In retail and direct customer service environments, a call accounting system should extendsits communications analysis to custom call routing (CCR), voice mail and interactive voice recognition reporting (IVR). This paints a total picture of communication activity,

Saturday, January 3, 2009

About VoIP

What is VoIP? Is it useful, or inexpensive? The answer is that VoIP is Voice over Internet Protocol. Voice over the Internet allows connections all over the world. It is one way to have a free pc to phone international call. In other words it is a phone call from pc. Yes, it is useful, and it is inexpensive, especially if you like the word free. Some Voice over Internet service may allow you to only call anyone who has the same service, but some will allow a phone call to anyone with a telephone number including international numbers.

Easy Free PC To Phone International Call
Voice over Internet Protocol allows the converting of your voice into a digital signal that travels over the Internet. If you are calling a regular phone number, using a broadband service, the signal is converted to a regular telephone signal before it reaches the destination. In layman’s terms you are using your Personal Computer via a modem or phone adapter to connect to the Internet, and the receiving person will answer via PC or telephone. This allows the free pc to phone international call. This all happens with this broadband Internet connection instead of a regular or analog phone line.

The equipment needed to make this happen are a broadband high speed Internet connection. A computer, adapter or other specialized phone is required. Some Voice over Internet Protocol services only work over your computer or a special VoIP phone, while there are other services that allow you to use a traditional phone connected to a VoIP adapter. If you are going to use your computer as a phone call from pc then you will need to have some software and an inexpensive microphone. Some special VoIP phones plug directly into your broadband connection and operate largely like a traditional telephone. If you use a telephone with an adapter, then you will use the phone like you always have.

In order to make the VoIP free pc to phone international call you must make certain that your Internet provider will allow you to make those calls. It comes down to what your subscription service will allow on their services. Check into that before you decide if VoIP is right for you. One of the advantages of VoIP is that you may be able to avoid paying for both a broadband connection and a traditional telephone line, which will save you money. More so if you are able to make a phone call from pc. If you are traveling overseas or to another country you may take your phone and adapter with you, and connect to another computer. This makes you able to use your same provider to make phone calls back home.

The disadvantages are that the VoIP will not work during power outages and the service provider may not offer backup power. Not all VoIP service connects directly with emergency services such as 9-1-1. Nor will some providers offer directory assistance or white page listings. These seem to be the downfall of having VoIP service. The computer does not have to be turned on for the VoIP to work, but the broadband connection must be active or live. The other piece of news is that you can use both the computer and the VoIP phone service at the same time. Yes, this is one good way of making your free pc to phone international call.

The option is for you to check with your Internet service provider. Make certain you have all software and possible adapters, as well as the broadband connection. With the right equipment you will be able to make a free pc to phone international call. If you are attending school, working overseas, or checking on the family back home, then VoIP is a wonderful tool to connect with loved ones, and special people. This is a way to have your free pc to phone international call. The tools are available. Your next step is to set up your computer and Internet service provider for a Voice over Internet Protocol.

5 Things to Know Before Going Wireless

Before you decide to go wireless or not, there are many points to consider. You may be asking yourself if wireless is for you. Well, today, many people are asking themselves the same question. If you watch the headline news, you are bound to see stories involving mergers, federal regulations, and new tax rules. This all points to the fact that VoIP has made a definite impression on American citizens and is here to stay. It may be difficult for some people to remove the telephone cords from their homes; we have depended on them for over 100 years. But once many people take the time to weigh the pros and the cons, most choose to go wireless. Here are some reasons, why you should make the switch to wireless.

1. Wireless Creates a Faster Network

Wireless networks are fast. With VoIP, you can create a network that incorporates data, audio, video, and computer web features. You can easily monitor your network for problems and troubleshooting is much simpler with web based applications rather than hardware applications. VoIP uses less bandwidth than other applications and this in the long run saves money. This is of special value to businesses. Businesses can also provide better customer service with integrated programs. Not only does this increase productivity, but also it saves time and money in the long run.


2. VoIP Saves You Money

Overall, VoIP is much more inexpensive then PSTN. You simply pay for your Internet service, and then whichever VoIP provider you choose. For a one time monthly fee, you can have unlimited local and long distance phone calls. You will need to check with the VoIP service provider that you choose for exact details on their rates. Sometimes, your VoIP service provider will allow free calls within the world to another computer, yet there may be a fee for calls worldwide to a landline phone. Always check with your chosen service provider for exact details regarding your chosen plan. Included in many VoIP service plans are free features. These features include Voicemail, Caller ID, Call Waiting, Do Not Disturb, and more. Again, check with your chosen service provider for an overview of all the features bundled with your plan. The biggest benefit is the unlimited long distance calling. This has proven to be the number one reason why most businesses are switching to VoIP. For businesses such as sales or jobs that have mobile employees, these benefits go without saying. But overall, the average cost of VoIP is considerably less when compared to the cost of PSTN.

3. VoIP Enables you to Talk with More than One Person at a Time


With VoIP, you can talk with more than one person without paying extra for services such as three way calling. With VoIP you can have more than three people on the phone at once. VoIP is the perfect solution for those who want to explore the features of conference calls. This is very important for businesses that have employees overseas. By using the video conferencing features, employers will increase their productivity.

4. Enjoy Greater Flexibility


By using VoIP, you can take your VoIP equipment with you whenever you travel. Your VoIP service provider will send you a converter that will allow you to use your converter with any standard telephone. The converter comes programmed with your telephone number, allowing you to take your phone and phone number with you worldwide. All you will need is a high speed Internet connection and you can use your VoIP phone service. This is of extreme benefit to mobile employees. No longer are outdated telecommunications systems necessary, or are employees trying to run businesses on prepaid cell phone plans. By using VoIP, an employee will have access to his/her phone number, wherever they are located. Whether out of state, in a hotel, or traveling on a business trip, customers will be able to call the same number as well as leave voice mail on the employee’s computer.

5. You can Save Money for Family and Friends by Choosing Your Area Code

Many VoIP service providers will give you the option of selecting your own area code number. This is a tremendous benefit to family and friend members who can call you locally, if you select the same area code number.

Tuesday, December 30, 2008

8 Reasons To Consider Voip Phone Services

VOIP is an abbreviated form of Voice Over Internet Protocol. It has proved to be a gift of technology in which by paying less you can easily get maximum services by using internet. It has been becoming a very popular mode of communication because of its unique features. There are many companies that have come up to provide VOIP services. It is an efficient telephone service as compared to that of regular phone service.

Why To Consider VOIP Phone Services

Because of the increasing popularity of VOIP phones, people have got perplexed between VOIP telephone services and regular telephone services that is whether to go for the former one or for the later one. The below-mentioned reasons can easily help the customer in opting for a VOIP system.

1 - There are many VOIP service providers that proffer liberty to the clients in the form of perks, benefits, and pricing. They even give them a choice to select the phone according to them.

2 - The VOIP phone service has proved to be more reliable and clear because of the use of highly advanced broadband connections. Therefore, there are no problems of call drop, inaudible calls, and other related issues while using VOIP services.

3 - VOIP service providers offer each and every type of service as provided by the regular telephone service providers. For e.g. caller ID, call block, security lock, call diversion, voice mail, last number dialed calling, call transfers, call waiting, voice mail, etc.

4 - There are many VOIP phone services providers that are attracting the customers towards themselves by alluring them with the attractive and cheap plans that are saving the dollars of the customers. For e.g. they are offering the plans of unlimited local and international calling.

5 - There are many companies that proffer flat-fee plan to the customers, which has helped a lot in having a control over the budget thus helping in cost reduction. Such plans have proved to be very much successful as compared to the plans of regular phone services.

6 - There are many companies that are offering numerous value added services free of cost in their basic service plan. It has also been compared that these value added services are chargeable in the basic plans of regular telephone services.

7 - There are many additional VOIP services that offer flexibility to change the settings on VOIP phones so that you can use any computer possessing internet to access your account and you can use any of the features like call forwarding, call diversion, etc. Therefore, the use of internet in VOIP phones has helped in having an eye over the business from any corner of the globe.

8 - There are many service providers that offer the facility of accessing your voice mail box by using your account online or even they can forward your messages of voice mail box to your email address on request. Therefore, this feature of VOIP telephone service helps in having a proper touch with the person even if you are far from the place.

Therefore, the extraordinary and stupendous services of VOIP telephones have proved to be very much helpful in having a constant contact with the family and office even if you are out of town.

6 Voip Features That Attract People

VOIP is an advanced technology which has surpassed the telephone companies and the mobile companies. Its popularity is increasing enormously with an increase in its network coverage. It has proved to be an astonishing invention which has created a new mode of telecommunication by using internet. VOIP is an abbreviated form of Voice Over Internet Protocol.

Salient Features Of VOIP

The VOIP technology possesses many salient features which have attracted a large section of people towards itself.

1 - With the introduction of VOIP technology, the making of calls has become easy and cheap. You can easily make local, long distance, and international calls by using a broadband net connection which is a high-speed net connection.

2 - Its one of the significant advantages is the capability of directing the incoming calls to the VOIP service and one can easily get the details of incoming calls from any computer possessing internet by using VOIP system.

3 - It is a network that follows you wherever you go therefore you will never miss any of your important calls even if you are out of town.

4 - It has helped a lot in cost reduction because of the cheap call rates, the monthly telephone bills have cut down. Therefore, setting up of VOIP is very much beneficial economically.

5 - There are many value added services offered by the various VOIP service providers. For example, there is voice mail facility, 3-way conference, speed dialing, call forwarding, simultaneous ring, call waiting, caller ID, call return, caller ID block, anonymous call rejection, an interesting feature of do not disturb, and last number dial. All these services are mostly free of cost in their basic service plan.

6 - There is a facility of managing your VOIP account online from any corner of the world if there is an availability of a broadband internet connection.

Drawbacks Of VOIP Technology

The dark side of using VOIP technology has made the customer to reach the state of dilemma whether to go for VOIP technology or not. The major disadvantage of VOIP is that a problem can be cropped up by using VOIP technology and text messaging because it has been found that the use of this technology can lead to many security flaws.

Experts are working on the problem of security flaws, but have not come to any results yet. Therefore, one cannot rely completely on the use of VOIP technology. In terms of security, VOIP is not also completely supportive for their encryptions. Because of this weak point, it has become easy for the cyber attackers to impede the communication system.

How To Call Without VOIP

It is also very easy to make calls without possessing VOIP service by using an adaptor. This adaptor will be hooked up to a regular phone and to your VOIP in order to utilize the residential VOIP phone which can be a VOIP phone, landline, or cell phone. This adapter has proved to be very much useful for those who do not want to make investment in VOIP service.

Residential VOIP

Residential VOIP is a type of software which permits the downloading of technology on your computer to chat with anyone across the globe. In this system of communication, computer will be solving the purpose of the telephone. There is one specification in using residential VOIP service and that is the person whom you want to contact should also need to possess the software with same technology on his computer.

Therefore, after considering the both positive and negative aspects of the VOIP technology, you should come to an apt and appropriate decision whether to opt for it or not.

Sunday, December 28, 2008

3 Things You Need To Know About Voip

You have seen the ads about VOIP and you want in on it if it is what it promises to be. But, before you do so, you realize you need to know a little bit more about it. VOIP is fast becoming the talk of the world, literally! People are seeing the benefits of it in their bank accounts as well as in their service experiences. VOIP, or Voice Over Internet Protocol, is a way of communicating via the internet instead of using standard land phone lines.

What You Have To Know

* Not sure how it works? Just as your internet connection can stay on, so can a phone system that is hooked up to it. The phone runs through the web, allowing for you to talk to anyone, anywhere without the need of expensive phone service. A great way to learn more about VOIP is to take a free demo of how it works. You’ll find these throughout the web.

* How does it save money? Another common question people have is how VOIP can save you money. If you are one that spends a lot of money each month on long distance phone calls, call waiting and forwarding services… and all other gadgets available for your standard phone, VOIP can save you money. It can do this because when you call through the internet, distance simply does not matter. Does it cost you anything to email your friend in China? No! And, neither does it cost to use VOIP long distance.

* What do you have to do to get it? First, you’ll need to insure that you have the service available in your area. Next, you’ll need to do some research to find out what the businesses can offer you in terms of service and cost. Then, you’ll need to install software and simple equipment and that’s that. You’ll likely pay a monthly payment as you do now, but it is likely to be much lower.

VOIP is fast growing because it is easy to use, affordable and quite possibly is the way of making phone calls in the years to come.

Personal Wireless with Bluetooth

If you already have a wireless network for your computers, you may be very interested in what's coming next. Would you like it if your PDA, your mobile phone, your mp3 player and almost everything else you connect to your computer could be wireless too? It's already a reality...

Personal Area Network.

Using wireless networking with your personal gadgets is often called PAN, which stands for Personal Area Network. The idea is that, in the future, we'll all have laptop computers with their batteries charged and no more need to connect any wires to them at all -- you just place your Bluetooth device near the computer, and the computer sees it and can use it straightaway.

Bluetooth has been around and in-use since 1999, and it's only getting more popular. It was designed to be secure, low cost, and easy to use from day one.

There are two classes of Bluetooth that are in popular use: class 1 and class 2. Class 2 is the most common and cheaper standard, allowing you to use a device that is up to 10 metres (32 feet) away. Class 1 is rarer, but you can still find devices that use it easily enough, and it has ten times the range: 100 metres or 320 feet.

How Does It Work?

Bluetooth is more flexible than 802.11 wireless networking, in exchange for the shorter range. Essentially, a Bluetooth-enabled computer has one Bluetooth receiver installed in it, and this receiver can then be used with up to 7 nearby Bluetooth devices. On the other end, wireless devices do not need to have Bluetooth installed if they support it -- it is already integrated.

Like 802.11, Bluetooth works by using radio signals to create bandwidth. It is not, though, the same thing as an old-style wireless mouse or keyboard, which required a receiver to be plugged into one of your computers' ports, and didn't have range or stability anywhere near that of Bluetooth.

Many computers now come with built in Bluetooth, especially Apple Macs. If you want to add Bluetooth to a computer that doesn't come with it pre-installed, you should probably use a USB to Bluetooth adapter, although internal Bluetooth devices to install in your computer are available. If you have a laptop and a spare PCMCIA slot, you can get Bluetooth cards for that too.

What Can You Do With Bluetooth?

Mobile phones with Bluetooth are very popular, and so are PDAs -- the instant synchronisation of addresses and calendars to a computer is a useful feature. Other than that, almost anything that would usually use USB can be done using Bluetooth, including digital cameras, mp3 players, printers, and even mice and keyboards. If you take a look through the comprehensive list of Bluetooth 'profiles' (kinds of devices that could, in theory, be Bluetooth enabled), it includes cordless phones, faxes, headsets, and even video.

Basically, more than anything, Bluetooth is a replacement for USB: some say that while 802.11 wireless networking is wireless Ethernet, Bluetooth is wireless USB.

Not Just for Computers.

Part of the power of Bluetooth is that it isn't just used to connect things to computers -- it can be used to connect almost anything to anything else, if both things are Bluetooth-enabled and recognise each other.

Mobile phones, in particular, take advantage of this. Hands-free headsets often use Bluetooth to communicate with the phone. Some cars, for example, now have on-board computers that will connect with a Bluetooth phone and allow you to make hands-free calls, regardless of where the phone is in the car (even if you've left it in your bag in the trunk!)

On top of that, of course, Bluetooth devices can communicate with each other. This has led to some people sending messages from their Bluetooth PDAs to others in close range -- not an especially useful feature, but quite fun. This is called 'bluejacking', and the first recorded instance of it was a man who sent a Bluetooth message to another man's Nokia phone while they were in a bank together. What did the message say? 'Buy Ericsson'.

Since then, it has become possible to send images by bluejacking, and it is widely believed to be the newest advertising medium -- yes, it lets billboards send messages to your phone, a practice known as 'bluecasting'. Whether you think that's cool or annoying, of course, is your choice.